Looking for advice? We’ve provided the answers to some of your most frequently asked questions, so you can navigate our universe with ease.
Create your Acorre Business account and complete the required business information and verification. Once registered, create your digital storefront and add your services, including descriptions, pricing, and availability. Once published, your services can be discovered by customers through Acorre Community.
For further assistance, please contact us at info@acorre.io.
To unsubscribe from an Acorre Business paid subscription, you can downgrade your account to the Free plan.
Please note that downgrading will reduce the number of concurrent AI Assistant conversations available to your customers and limit the number of tracking services available for order tracking.
For more information, please refer to the Acorre Merchant plan, Business Guidelines and Terms and Conditions.
As a merchant, you can pay for any purchase and subscription within the Acorre Merchant Dashboard using your registered Credit/Debit Card.
Further details on how to make purchase and subscription can be referred to Acorre Business Guideline.
No. Acorre Business allows you to upload and list as many products and services as you need, so you can showcase your full range of offerings through your digital storefront.
On Acorre Business, the following categories of items are strictly prohibited: a) Items classified as hazardous material, dangerous goods, illegal, prohibited or restricted articles by any government or regulatory agencies b) radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates c) flammable and unsafe items d) counterfeit goods, illegally reproduced or pirated items (e.g., CDs, DVDs) e) lottery tickets and gambling devices f) human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens g) hazardous or bio-medical waste h) pornographic materials i) alcoholic beverages or any intoxicant, infectious item or narcotics and psychotropic substances j) any other items that are illegal, hazardous, dangerous, or otherwise restricted or prohibited under any statute or law or regulation for transportation
For further information, you can refer to Acorre Business Term and Condition.
Any public user who is at least 18 years old or of legal majority in their place of residence and is legally competent to enter into contracts, with a registered business offering eligible products and services for sale, can become an Acorre Business user.
Each registered user is eligible for Acorre Business Term and Conditions.
Cracked images are often due to low resolution or unsupported formats. To resolve this issue, ensure that your images meet the following requirements:
● Resolution: Minimum of 720×720 pixels for JPG/JPEG format, and 1024×1024 pixels for PNG format. ● Formats: JPG, JPEG, or PNG.
Uploading images with these specifications should help prevent any issues with image quality.
Not necessarily. Acorre Apps offer a wide range of products and services. Users can purchase or book both physical and digital products, as well as schedule appointments across various service industries.
Yes, you may be able to change your booking date after payment has been confirmed, subject to the booking’s change policy and availability.
If the booking allows changes, you can request a new date through your booking details. The system will check availability and show any applicable change fee or price difference before you confirm the change.
If the new date costs more, you may need to pay the difference. If the new date costs less, a refund or price adjustment may apply according to the booking policy. Some bookings, particularly non-refundable or restricted bookings, may not allow date changes. Changes are generally subject to the service provider’s terms and availability.
Please check the Change / Cancellation Policy in your booking confirmation before requesting a date change.
You can cancel your booking through your Acorre account by selecting the relevant booking and choosing “Cancel Booking.” Cancellation and refund eligibility are subject to the applicable booking cancellation policy and the terms set by the service provider.
To request a refund for a defective item, Acorre Community users should follow these steps:
1. Raise a Ticket: Use the app to submit a ticket through the Support Portal. 2. Forwarding of Request: Your request will be sent to the relevant merchants and the Acorre Support Team for resolution.
Users can refer to our Acorre Community Guidelines for more information.
Acorre Community users can raise a ticket from the app to the Support Portal for the issue resolution on the order problem. Your request will be escalated to the Acorre Support Team, who will work to resolve the issue promptly.
Every purchase made through Acorre Community may include the following charges:
Product Price: The price set by the merchant or business for the selected product, including any applicable delivery charges. Payment Gateway Fee: Fees charged for processing the payment through the applicable payment gateway. Platform Fee: Charges applied by Acorre for providing and operating the platform.
The applicable charges and total amount payable will be displayed before you complete your purchase.
As an Acorre Community user, you can pay for any purchase or booking within the Acorre Primary Dashboard using your registered credit or debit card.
For detailed instructions on how to complete your checkout, please refer to the Acorre Community Guidelines.
Any public user with at least 18 years old or the age of legal majority in your place of residence and otherwise legally competent to enter into contracts, who have a valid email address can use Acorre Community App.
No, account sharing is not permitted. Each Acorre user must have a unique email address for account creation.
If you’ve forgotten your password, you can simply click on the “Forgot My Password” link and enter their email address. A verification email will be promptly sent to the registered account, containing clear instructions on how to reset their password.
Acorre brings customers, businesses, and Partners together through a unified digital commerce platform. Each part of the Acorre ecosystem is designed for a specific role:
Acorre Community – Designed for customers to discover products and services, place orders, make bookings, arrange appointments, and connect with businesses. Customers can also use Acorre’s AI Assistant to search for and discover relevant products and services.
Acorre Business – Designed for businesses to establish and manage their digital presence through a web-based dashboard. Businesses can create their digital storefront, showcase products and services, manage orders, bookings, inventory, sales, services, branches, and Partners, and connect with customers.
Acorre Partner – Designed for self-employed professionals and service providers to work with businesses on their own terms. Partners can connect with Merchants, view and accept available work, bookings, or appointments, manage their work, communicate with businesses and customers, and receive payment for completed services according to the agreed terms.
Acorre has been made available across the globe. You can use Acorre anywhere in the world at your convenience.
Acorre is a unified digital platform that connects customers, businesses, and Partners through one connected commerce ecosystem. Customers can discover products and services, place orders, make bookings, and connect with businesses. Businesses can manage their digital storefront, products, services, orders, bookings, inventory, sales, branches, and Partners through a web-based dashboard, while Partners can connect with businesses and manage their available work and appointments.
Together, Acorre Community, Business, and Partner provide a connected experience that makes modern commerce simpler, more accessible, and more efficient for everyone.
For more information, please contact us at info@acorre.io.
A unified platform means a connected digital environment where customers, businesses, and Partners can interact and work together through Acorre. It brings customer discovery, business operations, orders, bookings, services, and Partner management together in one place, creating a more seamless experience for everyone within the Acorre ecosystem.
Acorre Community users can report any bugs and technical issues to our Support Portal. The request will be escalated further to the Acorre Support Team for review and resolution.
Acorre supports several world languages, including:- ● Arabic ● Bahasa Indonesia ● Chinese ● English ● Hindi ● Malay ● Spanish ● Thai ● Vietnamese
Our unified platform will help communities prosper by encouraging trade and connection within mega scale. Now everyone can sell products not only physical but digital within the same application ecosystem. Creating new markets, inspiring an open culture of commerce, building sites of exchange for new kinds of goods and services, Acorre is on top of modern commerce. We’re here to empower emerging markets with limitless opportunity across the globe, across the industries.
All job or appointment history can be tracked within the platform. You can refer to your History Dashboard to review all your past jobs information.
For detailed instructions, please refer to the Acorre Partner Guidelines.
To become a Partner, sign up for the Acorre Partner Programme and connect with a Merchant, or accept an invitation from a Merchant you already work with. Once connected, you can access available work, bookings, or appointments through Acorre Partner and accept opportunities that are relevant to you.
The Merchant sets the payment amount or rate for the Partner. Once the relevant service has been completed, the applicable payment will be automatically allocated and transferred to the Partner’s designated account, in accordance with the payment terms agreed between the Merchant and Partner and any applicable payment processing requirements.
Acorre Partner is intended for individuals who are working with any Acorre Business merchant and who are of legal age in their place of residence, as well as legally competent to enter into contracts.
Each registered Acorre Partner user is subject to the Acorre Partner Terms and Conditions.
If you still haven’t found the answer to your problem, don’t worry. Our support agents are always here to talk, whether you’re a community user, a business owner, a partner, or a developer. Talk to a member of our team today and we’ll get back to you as soon as we can.